Why Migrating to FreePBX is the Smart Move as Samsung OfficeServ Discontinues Legacy PBX Lines

The Discontinuation of Samsung OfficeServ Legacy PBX Lines

In recent news, Samsung has announced its decision to discontinue its legacy PBX lines, including the popular OfficeServ series. This move has left many businesses using Samsung OfficeServ PBX systems wondering about their future communication options. While there will undoubtedly be a used parts market, and some “new old stock” (parts that are still new in the box, but usually purchased in bulk from the shelves of former parts dealers, to be resold by the buyer for a markup.) – but sooner or later a major component will need to be replaced, and finding a suitable replacement will prove difficult, at the most inopportune time possible. When your phones are down. Unacceptable. If your company uses a Samsung PBX, the time to make a change, is NOW.

Why Migrate to FreePBX?

As Samsung OfficeServ PBX lines reach their end of life, businesses need to consider a reliable and feature-rich alternative. One such option is FreePBX, a powerful open-source PBX platform that offers numerous benefits for businesses of all sizes.

1. Cost Savings

FreePBX eliminates the need for expensive proprietary hardware and licensing fees associated with traditional PBX systems. With FreePBX, businesses can leverage their existing hardware or opt for cost-effective VoIP solutions, significantly reducing their communication expenses.

2. Flexibility and Scalability

FreePBX allows businesses to easily scale their communication infrastructure as they grow. Whether it’s adding new extensions, integrating remote offices, or implementing advanced features, FreePBX offers the flexibility to adapt to changing business needs.

3. Advanced Features

FreePBX comes with a wide range of advanced features that enhance productivity and collaboration. These include call recording, voicemail-to-email transcription, auto-attendant, call forwarding, and more. With FreePBX, businesses can streamline their communication processes and improve overall efficiency.

4. Open-Source Community Support

FreePBX is backed by a vibrant open-source community that continuously develops and improves the platform. This means businesses can benefit from regular updates, security patches, and new features, ensuring their communication system remains secure and up to date.

5. Easy Integration

FreePBX seamlessly integrates with popular CRM, ERP, and other business applications, allowing businesses to streamline their workflows and improve customer service. Whether it’s integrating with Salesforce, Zendesk, or SugarCRM, FreePBX offers a wide range of integration options.

How to Migrate to FreePBX

Migrating from Samsung OfficeServ to FreePBX is a straightforward process. The first step is to assess your current communication infrastructure and determine the compatibility of your existing hardware. Next, you’ll need to choose a reliable FreePBX provider who can assist with the migration process and provide ongoing support such as FreePBXSupport.com.

Once you’ve selected a provider, they will guide you through the migration process, including configuring your FreePBX system, transferring phone numbers, and setting up extensions. They will also ensure a smooth transition and provide training and support to help your team adapt to the new system.


With Samsung OfficeServ discontinuing its legacy PBX lines, businesses need to consider alternative options for their communication needs. FreePBX offers a cost-effective, flexible, and feature-rich solution that can meet the requirements of businesses of all sizes. By migrating to FreePBX, businesses can future-proof their communication infrastructure and ensure seamless connectivity and collaboration.